Installing & Registering

Installing & Registering

When you install Remote Pro for Windows you need to activate your license on each PC it is running on. Activating the software is quick and simple if the PC has internet access. We recommend activating at least 48 hours before an event.

Activation without internet access requires emailing support@breezesys.com and will take longer. Each license can be activated on one computer at a time.

Important: You must deactivate the software before making any hardware changes, upgrading or repairing the PC, reinstalling Windows, or reformatting a hard disk. You can reactivate after the work is done.

 

Installing the Software

Download the latest version from www.breezesys.com. Run the setup program and follow the on-screen instructions.

Uninstalling the Software

Uninstall Remote Pro using the standard Windows Uninstall a program option in the Programs section of Control Panel.

Important: Deactivate Remote Pro before uninstalling, otherwise you may not be able to activate on another computer. If you forget, reinstall the software, deactivate it, then uninstall.

 

Evaluation Version

The trial version is fully functional for 15 days and identical to the registered version. Each time you run it, the registration dialog is displayed — press Evaluate to continue.

 

After 15 days, a watermark is applied to all images. Purchase a license to continue without a watermark.

 

Registering the Software

Purchase a license at www.breezesys.com/purchase_dslrrempro.htm. You will receive an email with your registration details when payment is confirmed.

To register, run the application and enter your registration name and code exactly as they appear in your registration email. Copy and paste both fields directly from the email to avoid errors. Keep a copy of your registration email safe.

 

Click Register. If the details are correct, a confirmation message appears.

 

Click Yes to register. You will then be asked whether to activate on this computer.

 

Click Yes to proceed to activation.

 

Activating the Software

The software must be activated before use. It can run without activation for up to 10 days after the registration code was issued; after that, a watermark is applied to all images.

Click Activate… in the registration dialog to open the activation dialog.

 

The quickest method is to click Activate Online. The computer must have an internet connection and Remote Pro must be allowed to access the internet. Allow up to 30 seconds for online activation.

If the computer has no internet connection, click Activate by email.

 

Copy all the text and email it to activate@breezesys.com. Do not modify the text. Use the Copy text to clipboard button then paste with Ctrl+V. If the computer has no email, copy the text to a USB drive and send from another computer.

You should receive an activation code within 12 hours. Paste it into the Activation code field and click Activate.

 

Deactivating the Software

Deactivation is required before moving the software to another PC or making hardware changes. Select Register… from the Help menu to open the registration dialog, then click Deactivate….

 

Click Deactivate Online for the quickest method (requires internet, allow up to 30 seconds). For offline deactivation, click Deactivate by email.

 

 

Copy all the text and email it to activate@breezesys.com. You should receive acknowledgement within 12 hours. The deactivation information can be displayed again by clicking Display in the registration dialog.

Note: The deactivation information is not available after a new registration code has been entered.

 

Moving the Software to a Different PC

1. Deactivate the software from the old PC.
2. Install Remote Pro on the new PC.
3. Register and activate the software on the new PC.

For a permanent move, follow the instructions for decommissioning a PC (below).

 

Making Changes to Your PC

Deactivate the software before upgrading hardware, reformatting a hard disk, reinstalling or upgrading Windows, or getting a PC repaired. Reactivate after the work is done.

If Windows was reinstalled or the hard disk replaced, you may need to reinstall Remote Pro, re-enter your registration details, and reactivate.

Important: Keep a copy of your name and registration code before making any changes to your PC.

Previous releases can be downloaded from the upgrades page on the Breeze Systems website.

 

Decommissioning a PC

If you are selling or giving away a PC, deactivate the software and remove your registration details. Even if you uninstall the software, the new owner may be able to reinstall it and access your registration details.

After deactivating, enter the following special code to clear your registration details:

• Name: Uninstall
• Code: 000JJ3-E1GKWH-U8MCMV-VHWHY9-X3EPXQ-B2P3YQ-372MXN

This replaces your details with a special code that displays an “Upgrade required” message. If you use the computer again, reinstall Remote Pro, enter your registration details, and reactivate.

 

Checking for Updates

Select Check for updates online from the Help menu to connect to the internet and view details of the latest version. Alternatively, visit the Remote Pro for Windows page on the Breeze Systems website.

 

Activation Problems

If “The server name or address could not be resolved” appears during online activation or deactivation, the PC cannot access the internet. Check your internet connection and firewall settings to ensure DSLRRemote.exe is allowed internet access.

If you cannot activate online, use email activation instead. For other error messages, follow the instructions displayed. If unsure, email support@breezesys.com with your registration name, code, and the error message.

See the Breeze Systems website for help with activation problems.

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