By adding users, owners can assign roles, such as iPad Admin or Subscription Admin, and set parameters like maximum device usage. Trusted users have broader signing-in capabilities, while untrusted users may have limitations. Users can edit details and roles, and if no longer needed, they can be deleted. Password changes can be initiated via the web app login screen, where a reset code is sent to the user’s email for security purposes.
In This Guide
- Adding Users
- User Information
- Invitation Process
- Editing User Details
- Maximum Devices
- Trusted Users
- User Roles
- Deleting Users
- Changing Passwords
Adding Users
Each account has an owner, and additional users can be added to the account.
To add a new user, click the Add button near the top right corner of the Users section. This will display the Add User form.
User Information
In the Add User form, provide the following:
- Username – can contain any characters except spaces
- Name – can include spaces and is used for identification only
- Email address – does not need to be unique (multiple users can share the same email address)
Invitation Process
After completing the form and clicking Add User, an invitation email is sent to the specified email address.
This email includes a temporary password that the new user will use to log in the first time. On first login, the user will be prompted to create a new password.
Editing User Details
Once a user has been added, you can update their details by selecting the user and clicking Edit.
You can update:
- Name
- Email address
- Roles
- Maximum number of devices they can sign in with simultaneously
Maximum Devices
The Maximum Devices field defines the maximum number of iPads a user can sign in with at one time.
This is useful for managing device access, for example if you want to limit each user to a fixed number of devices.
Trusted Users
Users can be marked as Trusted if you fully trust them.
- Trusted users – can sign in with any iPad and obtain a license from the pool.
- Untrusted users – can only sign in with iPads that are already registered with the account and enabled.
User Roles
Assign roles to users as needed:
- iPad Admin – can administer devices
- Subscription Admin – can manage subscriptions
Deleting Users
If a user is no longer needed, select them and click Delete. This permanently removes the user from the account.
Changing Passwords
Users can reset or change their password via the login screen of the web app:
1. Click Forgot your password?
2. Enter your username
3. A time-limited reset code will be sent to the email address on file
4. Enter the reset code and create a new password
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